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ΣΥΧΝΕΣ ΕΡΩΤΗΣΕΙΣ

How do I get confirmation that my order was successful?

When you successfully complete your order you will receive a confirmation email from us.

If you are a registered user you can see all your orders in your account in the field "Purchase history"

Do I have the option to make pre-orders?

Of course! It is possible to pre-order products that you will find marked "Pre-Order".

If there are products in your order that are in pre-order status and you have chosen cash on delivery, partial shipments may be made based on the different release dates. The total shipping costs are only charged on the first shipment (transportation + cash on delivery costs) if the order is under 60 euros. The rest of the shipments are charged only by cash on delivery costs of 2 euros.

 If the order has been paid by card, bank transfer or Paypal then the products will be shipped as soon as all the products in your order are available!

*Nerdom does not assume any responsibility in case of cancellation of a product that is in Pre-Order

**Estimated release months may differ from those listed and are used as guides ONLY.

Where is your store located?

Our store is located at Kallirois 17 at Athens at the center of the town.

What are the working hours of physical store?

Our physical store is working:

Monday-Friday : 10:00 - 21:00

Saturday : 10:00-20:00

Sunday : closed

Can I make an order and choose store pick up?

Of course! You can submit your order and at the end choose "Pick up from the Store" as the shipping method


Once your order has been collected you will receive an update and it will remain in the store for 3 working days

How many days does it take for my order to be ready?

The standard order preparation times are 1-2 working days days.
During periods of increased traffic these days may increase.

How am I getting notified when my order is ready for pick up from the store?

As soon as the order is ready for collection, you will receive a relevant sms and notification to your email.


How many days does my order stay in the store?

Orders received from the store remain until 3 working days.

Where can I see the availability of products in store?

You can see if a product is available in our store by entering the product and selecting "See store availability".

How can i submit an order?

You can order the products you want in the following ways

1. By placing an online order at www.nerdom.gr

2. Via e-mail at info@nerdom.gr

3. By phone order at 2109230883 Monday to Friday from 10:00 to 17:00

Am I getting confirmation when an order is made?

When you have successfully completed your order you will receive a confirmation e-mail from us.


If you are a registered user, you can see all your orders in your account in the "Purchase history" field

What are the available payment methods?

We give you the following payment methods:

-Credit card payment

-Payment via PayPal

-Cash on delivery *

-Payment by bank deposit (payment must be made within 2

days). It is necessary to indicate the order number

in the comments of the payment.

What are the shipping methods?

Shipping by General Post. Delivery times are 1-3 working days from the day of departure from the

warehouse.

Shipping by Courier Center. Delivery times are 1-3 working days from the day of departure from the

warehouse.

Shipping with Box Now. Delivery times are 1-3 working days from the day of departure from the

warehouse.

Shipping by DHL for overseas orders. Delivery times are 5-10 working days from the day of departure

from the warehouse.

What are the shipping costs?

What are the shipping costs?

Shipping costs are 2.99 euros for the couriers General Post, Courier Center. Free shipping on all order above 59 euros

Shipping costs with Box Now are 1.99 euros

Shipping costs abroad by DHL is 11.99 euros. Free shipping on all orders above 169 euros.


*Shiping terms and conditions might change without any notice

How BoxNow works?

The first step is to follow the usual process of submitting an order, but upon completion you should choose the option: "Delivery from a BoxNow Box" as the means of delivery and then the desired Automatic Parcel Receiving Machine that serves it.

After completing the order process, you will receive an SMS with information about your order and a Six-Digit PIN Code.



When the order is delivered to the selected Automatic Parcel Pickup Machine, you will receive another SMS informing him that his order is ready for collection.

To receive it, you must enter the PIN Code on the keyboard of the Automatic Parcel Receiving Machine, the corresponding box opens automatically and receives the order.


The parcel can remain in the mailbox for 48 hours. While upon request, the customer can extend the duration for another 24 hours by contacting Box Now.


*BoxNow as an option is only available for Greece

How can I see product availability?

For each product in the field "Availability" there are the following statuses:


Immediately available: The product is immediately available for shipment


Available for pre-order: The product is available for pre-order


Out of stock: Not available


How can I track the progress of my order?

If you have placed your order with your account and not as a visitor, at any time you can see the stage where your order

is in the customer area in the field "order development".

Can I cancel or change my order?

Do not worry, we all make mistakes. If for some reason you want to change or cancel your order, and we have not prepared

your package, all you need to do is contact us at 210-9230883 or send us an e-mail at info@nerdom.gr within 24 hours of completing your order.

It is not possible to modify paid orders.

However, as far as the orders are concerned, you can cancel your order only 5 days after its submission. From this period

onwards there is no possibility of cancellation.


BEWARE, if an account applies many cancellations, PayPal claims, Card disputes etc. may cause a negative balance on the account and immediate deactivation

Returning a product

You have the right to return the products you purchased if you are not satisfied with your purchase. You can exchange for another size or color, as well as exchange for another product, refund or issue a credit voucher.

The return must be made in the same way as the order was completed.


CHANGE IN STORE


You can change or issue a credit coupon in the store without extra charge (see below

conditions for making the change).


Nerdom Physical Store

17 Kalliirois, 11743

New world

2109230883


EXCHANGE WITH COURIER


GEECE

If you wish to exchange the respective product for another, the return costs (€2) as well as the costs of the new shipment (€2) are charged to you (plus €2 if you want to pay the difference by cash on delivery).

In case you want a refund for part or all of the order, the return costs are charged to you (your return fee (€3) is deducted from the total amount of your return) and the refund amount will be returned within 10 working days . For bank returns, you can notify us of a Piraeus account and there will be no additional bank charges. Otherwise, if you declare an account of another bank to us, there will be the corresponding costs incurred by your bank. The reduced return fee (€2) only applies if you choose to make your return via General Post and request a recipient's fee. This fee only applies to changing products.

In the event that you request the issuance of a credit coupon, you will be sent a personal message with the coupon corresponding to the amount of the refunded money and with the costs of the return to be borne by you (€3).

If you request a refund and your initial order has exceeded the amount of €60, then the initial costs

shipping and return costs are charged to you (€3 if you have paid by debit/credit card or PAYPAL and €5 if you have paid by cash on delivery). In addition, in any case of a refund that does not concern a mistake by the company or a defective product, there is a charge for returning the package (€3). In case of an error by the company in sending the product or sending a defective product, the shipping costs are charged to the company. If you receive a defective product, please notify the company immediately. You can make your return with any other courier company at your own risk and charge.


DISCLAIMER: Until the product reaches us it is your responsibility even if it is sent by

transport partner, therefore it is important to take care of its safe transport to avoid any damage or

loss and therefore inability to return/change it.


CYPRUS

In the event that you wish to exchange the respective product for another, the return costs (8€) as well as the costs of the new shipment (8€) are charged to you. In case you want a refund for part or all of the order, the return costs will be borne by you and the amount of the refund will be returned to you within 10 working days. In the event that you request the issuance of a credit coupon, you will be sent a personal message with the coupon corresponding to the amount of the refunded money and with the costs of the return to be borne by you. You can make your return with any other courier company at your own risk and charge. In case of an error by the company in sending the product or sending a defective product, the shipping costs are charged to the company.


IMPORTANT: Until the product reaches us it is your responsibility even if it is sent by the partner carrier, therefore it is important to take care of its safe transportation to avoid any damage or

loss and therefore inability to return/change it.


ASSUMED


There are two alternatives if you are not satisfied with the products you have purchased, either a refund or a credit voucher.


-Returns can be made for all products, except earrings, bandanas/ribbons, comic books - manga, food/beverages, Funko Pop! with the indication "Chase is Possible or Chase" as well as "Buy 2 get one more free" offers, Mystery Boxes and products that are in special sales such as black friday, summer sales, winter sales etc. as well as the series for pets, collectible figures, electronic devices after opening the products.

Products must be returned within 15 calendar days of receipt of the order, otherwise if this time limit has passed, the return of the products may be refused.You have the right to return the products you purchased if you are not satisfied with your purchase. You can exchange for another size or color, as well as exchange for another product, refund or issue a credit voucher.

The return must be made in the same way as the order was completed.


CYPRUS

In the event that you wish to exchange the respective product for another, the return costs (8€) as well as the costs of the new shipment (8€) are charged to you. In case you want a refund for part or all of the order, the return costs will be borne by you and the amount of the refund will be returned to you within 10 working days. In the event that you request the issuance of a credit coupon, you will be sent a personal message with the coupon corresponding to the amount of the refunded money and with the costs of the return to be borne by you. You can make your return with any other courier company at your own risk and charge. In case of an error by the company in sending the product or sending a defective product, the shipping costs are charged to the company.


IMPORTANT: Until the product reaches us it is your responsibility even if it is sent by the partner carrier, therefore it is important to take care of its safe transportation to avoid any damage or

loss and therefore inability to return/change it.


ASSUMED


There are two alternatives if you are not satisfied with the products you have purchased, either a refund or a credit voucher.


-Returns can be made for all products, except earrings, bandanas/ribbons, comic books - manga, food/beverages, Funko Pop! with the indication "Chase is Possible or Chase" as well as "Buy 2 get one more free" offers, Mystery Boxes and products that are in special sales such as black friday, summer sales, winter sales etc. as well as the series for pets, collectible figures, electronic devices after opening the products.

Products must be returned within 15 calendar days of receipt of the order, otherwise if this time limit has passed, the return of the products may be refused.


Caution! Shipping costs are non-refundable. The product return must contain the retail receipt

sale and the product's special markings (tags), as well as . A necessary condition is that the products are in their original packaging and in the same condition in which you received them, i.e. that they have not suffered wear or damage, that they have not been washed or worn beyond the test. The acceptance or non-acceptance of the return will be done after a quality check by our company and the condition of the returned products has been assessed. In the case of closed stores due to the COVID 19 pandemic and following a government decision, for any change regarding purchases and changes from the store, the eshop should be contacted immediately (either by phone or email) within the change margin so that the change can be made . If there is no communication with us within 15 calendar days from the receipt-date

receipt and this time limit has passed, any refund / exchange will be refused. Same policy

also applies to credit redemption.


REFUND PROCEDURE

You send us an informative email to info@nerdom.gr You send us the package to the address below, after you have made sure that the products are in the same condition in which you received them and that they are accompanied by the retail receipt.

A colleague will contact you as soon as we receive it.


Warehouse

Parnassou 6 and Digeni Akrita

Peristeri, 12133

2109230883


For defective products:

You send us an informative email to info@nerdom.gr The relevant department will contact you about the procedure and

evaluation of the defective product For defective products that may be received by the company

Kaissa, the customer should contact the manufacturer directly at support@kaissa.gr describing their problem and a direct replacement will be made by the manufacturer.


Can I return my product?

n case of return, defective or wrong product you should contact us at info@nerdom.gr

and our team will answer you within 5 days. It may take 2-4 weeks to process


There are no changes or returns on discounted products

In case you wish to return / change product

which now has a discounted price the current price is taken into account.

If you are not satisfied or for some other reason

If you want to return the product, you can do it within 15 days.

The product should be in its original packaging and not

has been opened.


The shipping costs of the return are borne entirely by the customer


Non-refundable: Opened products, underwear,

earrings, beauty products as well as Funko Pop! figures with

the note (Chase is possible)


Nerdom is not responsible for any damaged shipping packages.


If you are trying to change or return a Funko POP! Here are some things you need to know. The figures

Funko Pop! are mass-produced. As a result, small fluctuations are observed during the manufacturing process.

These fluctuations may include slight creases, marks on the packaging or a manufacturing error in the figure. Although we all want to get a perfect box, this is not always the case. A box or figure defect is not considered a real defect.


What do I gain by registering?

-Earn Coins with every purchase with the Nerdom Rewards program

Fellowship

-Possibility to pre-order products

-Watch your orders & pre-orders

-Get your own personal profile and upload a level

-Get special offers for you

-Early Access on offers

How do I register?

You can register either when completing your order or by clicking on the little man on the top right. As soon as he clicks on it, the relevant message will appear for you to fill in your information by pressing the "Register" button.

How do I sign up?

You can sign up by complete all sections or by Google/Facebook

What is a Profile?

The profile is an overview of your personal information, purchases and orders. Through the Profile you can see what level you

are and how many Nerd Coins you have.

You can choose your favorite avatar and get a personalized profile.

Going up level you have more privileges. See your privileges here

What is Nerdom Fellowship?

After you become a member of Nerdom's company by registering you automatically enter the Nerdom's reward program.

Find more here

What are Nerd Coins?

By making your purchases you collect Nerd Coins which you can redeem in subsequent purchases.

How do Nerd Coins work?

For 1-29 level. For every 1 euro of purchase you earn 3 coins.


For 30- 44 level. For every 1 euro you buy 4 coins.


For 44- 50 level. For every 1 euro of purchase you earn 5 coins.

How Nerd Coins work?

For 1-29 levels. For every 1 euro purchase you earn 3 coins.

For 30-44 level. For every 1 euro purchase you earn 4 coins.

For 44-50 level. For every 1 euro purchase you earn 5 coins.

How do I redeem my coins?

You can redeem:

300 coins: 3 euros

600 coins: 6 euros

900 coins: 9 euros

1500 coins: 15 euros